Service Recovery+Resilience 

Service Recovery + Resilience Training builds loyalty & trust through meaningful customer connections- and we are here to help you with that!

It is no secret that we all face opportunities as it relates to training, staffing, retention, culture, morale, customer service and supply chain issues.

Let us share with you how we will walk side by side onsite with your team to bring optimal service resilience through proactive recovery techniques that are sustainable.

  • Ideal solution for Contract Foodservice, Senior Living, Hospitals, Restaurants, Country Clubs, Customer Service Departments, Doctor offices, and many more lines of business.

  • Service observations and team interaction & engagement onsite (1-3 days)

  • Focus groups

  • 3 hour training course for your team

  • Available “Train the Trainer” collateral branded for your organization

  • 30,60,90 Follow up meetings onsite and virtually.

    • For management teams of six or more with multiple venues

    • 2 consultants

    • 3 days onsite

    • 5 service observations

    • 2 focus groups

    • 3 hour Train the Trainer Training for your management team

    • 30,60,90 day follow up virtual meetings

    • For management teams of 3-5 with multiple venues

    • 1-2 consultants

    • 2 days onsite

    • 3 service observations

    • 1 focus group

    • 3 hour Training for your team

    • 30, 60 & 90 day follow up virtual meetings

    • For employee teams of 6-10 persons

    • 1-2 consultants

    • 1.5 days onsite

    • 2 service observations

    • 1 focus group

    • 3 hour training for for your team

    • 30 & 60 day follow up virtual meetings